Subscription Refunds

At PetFirst Assist, we strive to provide a valuable service. If you are not satisfied with your subscription, the following refund policy applies:

Refund Eligibility

• Monthly Subscriptions: You may request a full refund within 7 days of your initial purchase, provided you have not exceeded the usage limits of the free tier through your subscription.
• Annual Subscriptions: You may request a full refund within 14 days of your initial purchase, under the same condition as above.
• Renewals: Refunds for automatic renewals are not available after the renewal date. You may cancel your subscription at any time to prevent future renewals.

How to Request a Refund

To request a refund, please contact us through our Contact Us page with the following information:

• Your account email address
• The date of purchase
• The reason for your refund request

Processing Time

Approved refunds will be processed back to the original payment method within 5-10 business days.

Cancellation

You may cancel your subscription at any time. Cancellation prevents future billing but does not automatically trigger a refund. Your subscription will remain active until the end of the current billing period.

Non-Refundable Cases

Refunds will not be provided in the following situations:

• The refund request is made after the eligible refund window
• Evidence of abuse, fraud, or violation of our Terms of Service
• The subscription was purchased through a promotional offer that was already redeemed

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on this page.

Contact Us

If you have questions about our refund policy, please visit our Contact Us page.