Information We Collect
PetFirst Assist collects the following types of information:
Personal Information
- Your name and email address (when you create an account)
- Pet profile information (pet name, type, breed, health conditions)
- Contact form submissions (name, email, category, message)
Usage Data
- How you interact with the app (pages visited, chat conversations)
- Device and browser information
- IP address
How We Use Your Information
We use the collected information for:
- Providing AI-powered emergency pet first aid guidance
- Managing your account and pet profiles
- Processing subscription payments
- Sending follow-up notifications and reminders
- Improving our services and user experience
- Responding to your inquiries and support requests
Data Storage and Security
Your data is stored securely using industry-standard encryption and security measures. Access to your personal information is restricted to authorized personnel only.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share information:
- With service providers who help us operate the app (payment processors, analytics providers)
- When required by law or legal process
- In connection with a merger, acquisition, or asset sale
Your Privacy Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
Children's Privacy
PetFirst Assist is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page.
Contact Us
If you have questions about this Privacy Policy or our data practices, please visit our Contact Us page.