Our Commitment

PetFirst Assist is committed to ensuring digital accessibility for all users, including those with disabilities. We strive to continually improve the user experience for everyone and apply relevant accessibility standards.

Measures Taken

We take the following measures to ensure accessibility:

• Include accessibility as part of our mission statement.
• Integrate accessibility into our procurement practices.
• Assign clear accessibility goals and responsibilities.
• Employ formal accessibility quality assurance methods.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. PetFirst Assist is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of PetFirst Assist. If you experience difficulty accessing any part of our app, please contact us:

• Email: Visit our Contact Us page
• We aim to respond to accessibility feedback within 3 business days.

Technical Specifications

Accessibility of PetFirst Assist relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins that have been installed:

• HTML
• CSS
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and Alternatives

Despite our best efforts to ensure accessibility, there may be some limitations. Please contact us if you observe an issue not described below:

• Older documents may not be fully accessible.
• User-uploaded content may not be fully accessible.

Assessment Approach

PetFirst Assist assessed the accessibility of our app by self-evaluation and informal user feedback.